Since October 2008, I’ve managed my own direct sales business with Mary Kay Cosmetics (while attending college full-time). In doing so, I’ve gained valuable organization and time management skills, communication skills and sales experience.
Utilizing product knowledge is essential when demonstrating skincare and make-up application tips during appointments and skincare classes. Presentation skills, uncovering customer’s needs, listening, and overcoming objections are an important part of the sales process.
Maintaining quality customer service is also necessary in order to keep customers. Phone etiquette, verbal and written communication skills are used to interact, write thank you’s, send E-cards, and make phone calls to follow-up with customers after consultations and purchases.
I’ve used technical writing and computer design skills to create promotional materials. Computer programs used include Adobe InDesign, Microsoft Publisher, Microsoft Word, and Excel. Samples of my work are titled:
Mary Kay Fundraiser (flier and order sheet)
